Shipping policy
Dispatch & Delivery
At Feliera, we strive to deliver your order with care and efficiency. All orders are processed and dispatched from our partner warehouse in Europe.
Once your order is placed and payment is confirmed, we typically dispatch it within 24–48 hours on business days. During peak periods, processing time may take up to 3 business days.
Tracking
All orders include full tracking. You will receive a confirmation email with your tracking number as soon as your package leaves our warehouse. You can track your order in real-time through the link provided.
Delivery Times
Delivery times vary depending on your location and chosen shipping method:
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| European Union (EU) | 4–8 business days | 1–3 business days |
| United Kingdom (UK) | 4–8 business days | 1–3 business days |
| United States (USA) | 7–14 business days | 2–4 business days |
| Canada | 7–14 business days | 3–5 business days |
| Rest of the World | 8–16 business days | 3–7 business days |
Please note: These are estimated times provided by our shipping partners and may vary due to customs processing, holidays, or high order volumes.
Important Information
- We ship from Europe. Customs duties, taxes, and import fees (if applicable) are the responsibility of the recipient.
- We do not ship to P.O. Boxes or parcel lockers.
- If your order is delayed beyond the expected delivery window, please contact us at support@feliera.com and we will assist you promptly.
We carefully pack every order to ensure it arrives in perfect condition. Thank you for choosing Feliera — we truly appreciate your patience and trust.